🔄 Return & Refund Policy — SpearGuided Home

At SpearGuided Home, we want every customer to feel confident and satisfied with their purchase. If something isn’t right, we are here to help with a smooth and transparent return process. Please review our policy below.

1. Return Eligibility

We accept returns within:

  • 7 days from the date the order is delivered

To qualify for a return, items must be:

  • In original condition

  • Unused and undamaged

  • In their original packaging

  • Free from odors, stains, or signs of wear

Returns that do not meet these requirements may be rejected.

2. Exchange Policy

Customers may request an exchange within:

  • 10 days from the date of delivery

Exchanges are processed once we receive and inspect the returned item.
If the requested replacement is unavailable, we will notify you and provide alternative options or issue a refund.

3. Refund Processing Time

Once your returned item is received and approved:

  • Refunds will be issued within 5–10 business days

  • Refunds are sent back to the original payment method

Please note that processing times may vary depending on your bank or payment provider.

4. Return Shipping Costs

  • If the return is due to our error (wrong item, damaged product, defect), we will cover all return shipping fees.

  • If the return is due to customer preference (change of mind, no longer needed, not what you expected), the customer may be responsible for return shipping costs.

We will inform you of the shipping procedures once your return request is approved.

5. Non-Returnable Items

We cannot accept returns for:

  • Items damaged due to misuse or handling by the customer

  • Items returned without original packaging

  • Products showing signs of use

  • Unauthorized returns sent without contacting us first

If a return is not eligible, we will notify you via email.

6. How to Start a Return

To begin a return or exchange, please contact our support team:

📩 Email: contact@Trendocia.store
📞 Phone: 615-430-1850

Please include:

  • Your order number

  • Reason for return or exchange

  • Photos (if the item is damaged or defective)

Our customer support team will respond with instructions and a return authorization.

7. Cancellations

Orders can be canceled only if they have not yet shipped.
Once an order is dispatched, it must follow the return process described above.

8. Important Notes

  • We do not accept walk-in returns at our business address.

  • Items returned without authorization may not be eligible for a refund.

  • Please package returns securely to prevent damage during transit.

9. Contact Information

If you have questions about returns, refunds, or exchanges, feel free to reach us:

📩 Email: contact@Trendocia.store
📞 Phone: 615-430-1850
📍 Address:
SpearGuided Home
Digital Spear Technologies, LLC
26840 Shoregrass Dr
Wesley Chapel, FL 33544
United States